First check to see if the computer is on. Then see if the power on the monitor is on. Check the power cables to make sure they are all connected properly. If the power cables are connected to a power strip, make sure the power strip is on and plugged into a jack. Test to see if the power strip went bad by plugging it into a different jack. If everything is right and you continue to have a black screen, then please contact us.

Use the look up tool located here

You need to contact the helpdesk who will give you a temporary password, which you must change once you log in.

You need to contact the helpdesk who will give you a temporary password, which you must change once you log in.

Check your username and make sure you type the correct password. Check your Caps Lock key as the password is case-sensitive.

You need to contact the helpdesk. We will unlock the account and reset the password. Once you log on, you will be prompted to change the temporary password given to you by the helpdesk.

If you’re already logged onto the network, press ctrl+alt+del and then click on Change Password. Enter your old password, new password, confirm, and click on login.

The first characters match your network username, then followed by @essex.edu

Faculty, Staff and Administrators refer to the instructions found here. Adjuncts Click here.

Before you submit a request, try the following suggestions first. Move the curly cord. If you hear more static, then the curly cord needs to be replaced. Submit a request indicating the problem. If you do not hear more static, then this could possibly be a problem with the line and/or phone. Submit a request indicating the problem and what you did. A technician will be assigned to look into the problem.

Before you submit a request, try the following suggestions. First, move the curly cord. If you do not hear a dial tone, then this could possibly be a problem with the line and/or phone. Submit a request indicating the problem and what you did. A Technician will be assigned to look into the problem.

Press the “Trans Key” (the caller will be placed on hold). The phone screen will display call “On Hold”. Dial the number or the extension where the call needs to be transferred and Press “Connect”.

Enter your Banner username which matches your network username, enter your password, enter Prod as a database and click on “login”.

Please visit the IT Department at ECC located on the 4th floor, Room C400. Office Hours are from 8:30 AM to 6:00 PM during Summer and Regular Hours are Monday through Friday 8:30 AM to 5:00 PM.

Refer to the instructions found here.

Click here for the form. The form needs to be filled out and returned to the Helpdesk in the IT Department located on the 4th floor of the main building, Room C400.

Click here for the form. The form needs to be filled out and returned to the Helpdesk in the IT Department located on the 4th floor of the main building, Room C400.

Need Help? Need to Report a Problem? or Request Services?

The first place to look for a resolution to your computer problem is the web.   But You can also report a problem and/or find a resolution to it in other ways:


 

By  Work Order   

(Help Desk – On-Campus users only)

To submit a work order to Help Desk, click here.  When reporting problems, please include as much information as possible. The more information you can provide the faster we can determine the solution to your problem.


 

By Phone

During normal business hours, we can be reached via phone by dialing ext. 3582


 

By E-mail

You can report your computer problem via e-mail by contacting us at the Help Desk and one of our technicians will get in touch with you soon. When reporting problems, please include as much information as possible. The more information you can provide the faster we can ascertain the solution to your problem. Such information includes:

  • The exact nature of the problem.
  • Which application(s) are experiencing the problems.
  • Exactly what error messages are displayed.
  • Which kind of system (DOS, Windows, Macintosh OS or UNIX) you’re using.
  • Where you are located when you have the problem.
  • What date(s) and time(s) you experience the problem.
  • How you are accessing the campus network (locally or via dialup).
  • A phone number and/or email address where you can be contacted.
  • Any other relevant information.
  •  

 

In Person

We welcome walk-ins! If you have a computer problem and are on campus, come in to the Help Desk (8:00 A.M. to 5:00 P.M.) and we can assist you. We are located on the fourth floor of the Mega Structure on the Newark Main Campus

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